The off-grid electricity market is developing rapidly, but this growth also comes with challenges because with more and more providers and users, it is important that consumers are also protected in this new market. Especially because this market is largely focused on the poorest people. To this end, GOGLA developed an industry standard that protects customers against such things as incurring high debts, loss of privacy or unfair treatment during the purchasing process.

Now that the standard has been set, it is important to put the policy into practice. GOGLA is doing this by continuing to study the market, to share knowledge within the network, to contribute to the development of policy and, of course, to promote the consumer protection principles.

foto™: Sascha Brandt
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